Shipping policy

Last updated: September 2, 2026

Order Processing

Orders are processed within 2–5 business days following payment confirmation.

Business days are Monday through Friday, excluding weekends and official U.S. or UK public holidays.

During periods of high order volume or operational disruptions, processing times may be extended. Customers will be notified if significant delays occur.

Shipping & Delivery

We provide free standard shipping across the United States and United Kingdom.

Estimated delivery timeframe: 5–12 business days after dispatch.

Delivery times are estimates and not guaranteed. Carrier delays, weather conditions, and destination factors may affect transit times.

Larger items such as pet strollers, playpens, and orthopedic beds may ship separately from smaller items in the same order. If your order is split, you will receive a tracking number for each parcel.

Shipping Carriers

Orders are shipped using reputable major carriers in the U.S. and the U.K., such as:

United States

  • USPS — United States Postal Service https://www.usps.com/
  • UPS — United Parcel Service https://www.ups.com/
  • FedEx — Federal Express https://www.fedex.com/
  • DHL Express https://www.dhl.com/

United Kingdom

  • Royal Mail https://www.royalmail.com/
  • Parcelforce Worldwide https://www.parcelforce.com/
  • Evri (formerly Hermes) https://www.evri.com/
  • DPD UK https://www.dpd.co.uk/
  • UPS UK https://www.ups.com/gb/en/Home.page
  • FedEx UK https://www.fedex.com/en-gb/home.html

The carrier is selected automatically for fastest available delivery to the destination.

Tracking Information

After shipment, customers will receive a tracking number via email.

Tracking updates depend on carrier data availability.

Incorrect Shipping Information

Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete.

We are not responsible for non-delivery, delays, or additional costs arising from incorrect shipping details provided by the customer.

Lost, Damaged, or Stolen Packages

If tracking shows "delivered" but the package is not received, the customer must first contact the carrier directly to initiate a trace.

If an order arrives damaged or missing items, contact us within 48 hours of delivery at hello@thepawpoppy.com with photos of the packaging and product condition.

Claims and resolutions will be processed according to carrier policies. We may provide replacement or store credit where appropriate.

Shipping Area

We currently ship only within the United States and United Kingdom.

International shipping is not available at this time.

CUSTOMER SUPPORT

Company Legal Entity: DAVIDSON INTERNATIONAL LTD Registered as a limited company in England Company number: 17418693 Registered office address: 128 City Road, London, United Kingdom, EC1V 2NX

Email: hello@thepawpoppy.com

Our team will respond within 1–24h. Working hours: Monday–Sunday, 9:00 AM – 6:00 PM (GMT).